Contact, Payment, Terms and Conditions

• Number of participants.
• Full name, gender, passport number and origin of participants.
• Confirmation booking of flight/train/hotel.
• Emergency contact (optional; family/friend).

Office
Graha Juanda D16, Damarsi, Buduran
Sidoarjo, Jawa Timur - 61252
Indonesia
B2B Email: business@blessingtransportbromoijen.com

• To secure your booking we/Blessing Transport Service request 20% prepayment of total invoice as deposit. The balanced/rest of payment have to be paid on pickup time or already meet up with us/Blessing Transport Service's person.
  1. For booking which made in 14 days or more before arrival date or service date, the prepayment should be paid at late in 7 days after we emailed the invoice.
  2. For booking which made in less than 14 days before arrival date or service date, the prepayment should be paid soon after we emailed the invoice.
• Especially for discount program's payment, we request 50% prepayment as deposit.
• The payment can be done by bank transfer and the transfer receipt should be email to us. Please contact us for details.
• You can use our Payment Links for payment by Card (MASTERCARD, VISA, JCB), once we issued the invoice and email you. The links consist of three payments: Prepayment, Rest of Payment, and Full Payment. We suggest you to using our payment links to making easier of your transaction.
• Each payment links have expire time in 3 days since you create the payment process. Please contact cs_tour@blessingtransportbromoijen.com if the payment link was expired.
• The subdomain pay.blessingtransportbromoijen.com as an interface and a validation process of invoice is owned and managed by us/Blessing Transport Service.
• xendit.co is 3rd party or Payment Gateway of Blessing Transport Service which will process your payment to us/Blessing Transport Service.
• We/Blessing Transport Service not collecting and process your Card's data while making a payment via Payment Link.

• Cancellation can do at late at 1 day before arrival date or service date. We suggest you to do as soon as possible.
• The refund applies for Full Payment and Prepayment/Deposit, with terms of minimum total's/base fare's invoice before VAT is IDR 1,500,000.- see at below for details.
• The refund of cancellation for Full Payment and Prepayment with total/base fare of invoice less than IDR 1,500,000.- before VAT, would be refunded 60% without see when the booking and cancellation had been made.
• The refund for booking which made in 14 days or more before arrival date or service date with minimum total/base fare at mentioned above, as follow:
1. Refund for Full Payment and Prepayment of the cancellation no later than 7 days before arrival date or service date, would be refunded 100%.
2. Refund for Full Payment and Prepayment of the cancellation less than 7 days before arrival date or service date would be refunded 70%.
• The refund for booking which made in less than 14 days before arrival date or service date with minimum total/base fare at mentioned above, as follow:
1. For Full Payment, would be refunded 80%.
2. For Prepayment, would be refunded 60%.
• Cancellation and refund for Discount Program as follow:
  - Cancellation can do at late at 1 days before arrival date or service date.
  - Cancellation which made on arrival date or service date, will assumed as no show.
  - The refund of cancellation for Discount Program is 60%.
• If the customer/guest no show, then no refund.
• The refund for your payment which had via Bank Transfer and Payment Link will done in IDR currency.
• The refund's amount that you receive will follow a current exchange rate when the refund's transaction was made.
• The refund's policy for your payment which had via Payment Link no charge.
• The refund's policy for your payment which had via Bank Transfer as follow :
1. Transfer process or transaction in valas we/Blessing Transport Serivce not use full amount policy.
2. If customer or guest request for full amount, we/Blessing Transport Service will charges to customer or guest and deducting the refund's amount. (Full amount fee, USD 25-equivalent)
3. The transaction's fees in refund process will be charges to customer or guest.
4. The amount of refund will be transfer to payer's account, not to booker's account.
5. To ensure the refund process and validation of bank, please supply us:
   - The name of Bank and country of account issued.
   - Complete name of account holder.
   - Address of account holder.
   - Account number and swift code.

• BLESSING TRANSPORT SERVICE act as Transport Company and Tour Operator, which provide transportation/escort/accompany travelers to destination until the trip finished.
• If the guest asking to provide the accommodation or take a package tour for Bromo-Ijen-Tumpak Sewu Tour, we/Blessing Transport Service will booking with our/Blessing Transport Service's standard list of accommodations. The accommodations subject will book depend on availability.
• Following are our/Blessing Transport Service's standard accommodations (as partnership) :
  - Surabaya: Neo Gubeng Hotel, Favehotel MEX.
  - Malang: Swiss-bellin Hotel, Santika Premiere Hotel.
  - Bromo Tour: Cafe Lava Hostel, Lava View Lodge, Bromo Permai Hotel, SM Bromo Hotel, Jiwa Jawa Resort Bromo*.
  - Ijen Tour: Ijen View Hotel Bondowoso, Grand Harvest Resort Banyuwangi, Teras Hotel & Villa Banyuwangi, Villa So Long Banyuwangi, Aston Hotel Banyuwangi, Jiwa Jawa Resort Ijen*.
*) by request